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Solution of
real-time health
Tracker App

Overview
This app focuses on creating an environment where users can track their real-time health issues and stay in contact with a doctor 24/7. Unlike other apps by this company that separate the user experience, making it more difficult for users to figure out where to go for a problem, this app consolidates all necessary features into one platform. Additionally, it includes a rating system that allows patients to rate their doctors at the end of visits and calls, ensuring continuous improvement in the quality of care provided.
problems
Users struggle with managing their healthcare needs efficiently due to fragmented app experiences. The current applications from Optum separate user interactions, making it difficult for users to navigate and address their real-time issues. Users need a unified app that allows them to track real-time health issues, set appointments, and communicate with doctors 24/7 without the confusion of switching between multiple applications. The challenge lies in creating a seamless and integrated user experience that consolidates all necessary healthcare functions into a single, user-friendly platform, ensuring timely, comprehensive care and robust security for personal and family health information.
Time Duration
03
Weeks
24
Screens
Tools
USER INTERVIEW
We conducted user interviews and surveys to understand experiences with multiple healthcare apps, exploring the apps used, their purposes, and challenges faced. Users shared instances of confusion and frustration, which guided the design of our unified healthcare app, prioritizing the most important features based on their needs.
Interview Questions
Can you describe your current experience with using multiple healthcare apps?
Which healthcare apps do you currently use, and what do you use each one for?
What are the biggest challenges you face when managing your healthcare through multiple apps?
Can you share any specific instances where using multiple apps has led to confusion or frustration?
What features would you expect from a single healthcare app that combines the functionalities of the current apps you use?
How would you prioritize these features in terms of importance?
Survey Questions
USER Persona
Eray Sahin
Front-End Engineer
About
Eray is a 25-year-old Front-End Engineer who values seamless user experiences both professionally and personally. As someone who frequently juggles multiple responsibilities, he finds managing healthcare needs across different apps to be cumbersome. Liam seeks an integrated healthcare platform that allows him to track his health, schedule appointments, and communicate with healthcare providers
Goals
  1. Find a unified app that allows him to manage healthcare tasks efficiently.
  2. Easily track health metrics such as sleep and activity.
  3. Schedule appointments quickly without dealing with multiple systems.
  4. Access timely support and communication with healthcare providers.
  5. Ensure all health data is secure and easily accessible in one location.
Challanges
  1. Fragmented healthcare apps that lead to a disjointed experience.
  2. Constant notifications from different apps that overwhelm him.
  3. Eray has a lack of a clear, centralized view of his health records.
  4. Time wasted switching between apps, impacting his productivity.
  5. Concerns about data security across multiple healthcare platforms.
Motivations
  1. Eray wants efficiency and simplicity in managing health-related tasks.
  2. Maintaining his health with minimal disruption to his schedule.
  3. He has confidence in the security and privacy of his personal health data.
  4. A streamlined way to manage healthcare for himself and family members.
  5. Eray is avoiding app overload and improving the quality of his digital interactions.
Personality
  1. Eray is organized and detail-oriented, especially when it comes to managing projects and personal tasks.
  2. Tech-savvy but values simplicity in tools and systems.
  3. Health-conscious, striving to stay proactive with his wellness.
  4. He is Privacy-aware, careful about data-sharing practices.
  5. Solution-driven, always looking for practical, efficient tools.
Liam tracy
UI/UX Designer
About
Liam is a 32-year-old UI/UX Designer whose demanding work schedule often leaves her juggling multiple responsibilities. She frequently switches between healthcare apps to manage her appointments, prescriptions, and communications with providers. This fragmented experience frustrates her, as she desires a single, unified app that would simplify managing her healthcare needs without overwhelming her with multiple notifications and interfaces.
Goals
  1. Liam needs a single app to manage her appointments, prescriptions, and health records without switching between platforms.
  2. She wants to monitor her health metrics, such as activity and sleep, within a consolidated view.
  3. Liam is looking for a way to quickly book appointments without having to check multiple calendars and apps.
  4. She values the ability to communicate directly with healthcare providers for quick questions or follow-ups.
  5. Liam is concerned about data security and prefers a solution that keeps all her health information secure in one place.
Challanges
  1. Liam finds it hard to keep track of multiple healthcare apps, each serving a different purpose, which clutters her phone and disrupts her workflow.
  2. Her health information is scattered across apps, making it challenging to have a comprehensive view of her health data.
  3. Liam need a unified app that allows them to track real-time health issues, set appointments.
  4. Communication with doctors 24/7 without the confusion of switching between multiple applications.
  5. With her busy schedule, Liam feels frustrated by the time she wastes switching between different healthcare apps to accomplish simple tasks.
Motivations
  1. Liam values a streamlined experience that saves her time and helps her avoid the hassle of managing multiple apps.
  2. She is motivated to stay on top of her health for both personal well-being and professional productivity.
  3. As a family member who coordinates healthcare for loved ones as well, she seeks a solution that simplifies managing appointments and health records.
  4. Liam  wants to ensure her health information is safe and that she’s using an app with robust privacy controls.
  5. Liam prefers a unified approach to healthcare that doesn’t burden her with unnecessary or repetitive notifications.
Personality
  1. Liam tries to stay organized but feels overwhelmed by the inefficiencies of her current setup.
  2. Although she's comfortable with technology, she values tools that don’t waste her time or require a learning curve.
  3. Liam actively manages her health, looking for solutions that support her proactive approach.
  4. She is cautious about where her health data is stored and accessed, favoring secure platforms.
  5. Liam is driven to find practical solutions that will help her balance her professional and personal life effectively.
Empathy Map
Say And Do
"I just want one app that handles all my healthcare needs."
"It’s exhausting to keep track of everything across different platforms."
see
A phone screen cluttered with different healthcare apps for appointments, prescriptions, and health tracking.
A mix of app interfaces, each with different designs, making navigation inconsistent.
hear
Recommendations from friends or colleagues about apps that supposedly simplify health management.
"You missed another notification; these apps are too much to keep track of!"
think & feel
Frustrated by the lack of a single, efficient solution for managing healthcare needs.
Concerned about the privacy and security of his health data across multiple apps.
Say And Do
I need a single app to handle all our healthcare needs.” “It’s too much hassle to keep track of different apps for different tasks
Frequently switches between healthcare apps to manage appointments, prescriptions, and communication. Looks for solutions to simplify and integrate these tasks.
see
Multiple healthcare apps cluttering his phone. Notifications and reminders from different apps. Disjointed health records and appointment schedules.
A variety of healthcare apps each focusing on different features, making it hard to choose and manage.
hear
Why are you always missing our appointments?” “Can’t we just have a simpler way to manage this?
"Make sure all your health data is safe," from colleagues who remind her of data privacy concerns.
think & feel
Managing my family’s healthcare shouldn’t be so complicated.” “I wish I didn’t have to switch between multiple apps for different tasks.
A strong desire for simplicity, wishing she could reduce her screen time and manage everything in one place.
User Flow
Mobile Lo-fi
Style Guide
#FF612B
#28293D
Mobile Hi-fi